KAPTEN HELP CENTER

FREQUENT QUESTIONS

SHIPPING

Do I qualify for free US shipping?

Do I qualify for free Canadian shipments?

How to cancel my order

Is there duty & tax on Canadian shipments?

PAYMENTS

How to return my item for a refund

Which currencies can I shop in?

How do I pay with Klarna?

RETURNS

How to return/exchange my item

Is my item defective?

What is covered by warranty?

PRODUCT QUESTIONS

BAGS

How to clean my waxed canvas bag

How to clean my imitation leather bag

SUNNIES

How to clean my sunnies

WATCHES

What are the watch sizes?

How to adjust my Chrono hands to their zero position

How to adjust my steel link strap

Chrono & Chrono Small

Heritage

Campus & Campina

Pure

Joy